Case Study | Global Online Banking | Performance Testing Review | Spike95

Case study: Global Online banking – Implementing a modern approach to performance

Our client was under pressure to deliver a large amount of change in response to a new wave of digital banks and nimble competition, with licensing restrictions coming down and the fintech landscape booming. 

The historic accrual of acquisitions and technologies going back to the mainframes that have underpinned banks for years meant that the landscape was far more complex, under greater change control and coordination than that for start-ups.

Benefits: Made vision a reality New capability Modern shared assets Enabled agile squads

  • Spike95 provided the necessary capacity and technical expertise to help make this roadmap vision a reality.
  • A new performance engineering capability fit for agile software delivery
  • New tools, processes and assets to use and share across the many agile squads

I’m very happy with the engagement, contribution, effectiveness and value that Spike95 consultants have made to Digital performance engineering in the last 18 months

Head of Digital Performance Engineering


The digital teams were evolving to meet new demands and would need to transition away from an older performance testing centre of excellence model into something leaner with the skills and expertise to deliver performance engineering.

Spike95 were engaged to conduct a performance testing review which would also provide a recommendations roadmap to shape the future vision.


A thorough assessment was carried out to understand delivery processes, non-functional requirements, assets and collateral, tooling, environments and infrastructure, test data management, reporting and monitoring.

  • The roadmap provided a clear path for the transformation which was broken down into pertinent phases over 3, 6, 9 and 12 months.
  • This roadmap also contained simple pragmatic improvements that would accrue benefits almost immediately.
  • To ensure the transformation was as swift as possible, Spike95 were engaged to deliver the roadmap in collaboration with our client. This allowed focus on the immediate tasks that must be delivered while the new engineering capability was built in parallel.


  • An effective transformation needs additional capacity to ensure you can “run the bank” and “change the bank” without compromising on quality.
  • Selecting the right delivery partner will take you forward as an organisation by providing thought leadership, expertise and training and mentoring of staff to ensure the great work continues.

Download as a PDF

No contact details needed, click below to download a copy of our case study with our compliments. Please consider the environment and read online or print responsibly.

Want to know more?

Some of our other client success stories

Global Fashion Retail
Spike95 has been working with a leading online global fashion brand since our formation with a team of consultants leading a number of performance initiatives.
Retail Remote Testing Delivery
Spike95 improved remote testing delivery with cloud infrastructure, open source tooling and coaching for a major UK fashion retailer.
Retail Analytics and Insights
Spike95 gave a fashion retailer confidence that data processing performance was sufficient to ensure timely delivery of analytics and insights reporting.
Marketplace Black Friday
Spike95 performance insights built confidence in an online marketplace's systems ahead of peak trading, smashing their targets and ensuring they were ready for future sales surges.
Salesforce Commerce Cloud Transformation
Spike95 led testing of Europe's largest Salesforce Commerce Cloud Transformation project for a major high-street automotive, cycling and camping retailer.
Oracle Retail Transformation
Spike95 drove a number of initiatives for end to end, performance, security and operational acceptance testing of a major Oracle Retail transformation project for global fashion and cosmetic retailer.
Public Sector Digital Transformation
Spike95 created two Centres of Excellence covering Test Automation and Performance Testing for UK government agency then managed service roll out across multiple projects.
Increasing Delivery Cadence for a Critical Government Platform
Our client had a clear, bold vision for their new software platform and embraced DevOps methodology from the outset making automated testing critical to their success.​
Digital Smart City
Large scale data exchange will only benefit users if the data is reliable and the application performs well. Spike95 successfully modelled the data flows and user interactions and tested to ensure performance prior to launch for a major Smart City platform.
Port and Border Security
Spike95’s experts implemented the overall testing strategy to enable automation & DevOps capability and tooling for a machine learning and AI platform which progressed items through security checkpoints in high volumes.
Smart Trains
Spike95 accelerated delivery and ensured performance which enabled the launch of some of the UK’s first smart trains.
Energy and Commodities Trading Software
Spike95's experts reproduced complex deadlock issues in Endur and executed tests to prove tuning solution worked with no issues. Automation of integration testing brought a faster change cadence.
Global Online Banking
A major bank needed to accelerate the deployment of high-quality change into production for their digital platforms. Spike95 defined and implemented a roadmap of performance improvement activities.
Online Finance
Spike95 specialists implemented a centralised automation and performance testing service for an online bank to remove their regular service outages and increase the flow of quality change.